• All bookings are subject to availability and confirmation by Dream Asia Holidays.

• A deposit of 40% of the total booking amount is required to secure your reservation.

• Full payment is required 10 prior to the departure date. For bookings made within 07 of the departure date, full payment is required at the time of booking.

• Payments can be made via bank transfer, credit card, etc.

• Any additional fees related to payment processing are the responsibility of the customer.

• Please refer to our Privacy Policy to see how your data will be used.

• Customers may request changes to their booking by contacting us in writing.

• Changes are subject to availability and any applicable charges.

• Amendments requested less than 07 prior to departure may not be accommodated.

• Requests to change the travel dates must be submitted in writing at least 15 before the original departure date.

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• The following conditions apply to date changes:

  • Changes made 15 before the departure date may incur an administrative fee of US$ 1,000 or 25%.

  • Changes made within 07 of the departure date may not be accommodated and will be treated as a cancellation.

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• Any difference in pricing due to changes in travel dates will be the responsibility of the customer.

• Refunds or credits are not provided for downgrades to lower-cost dates or services.

• Some components, such as non-refundable tickets or permits, may not be transferable to new dates.

• In rare cases, we may need to cancel or modify a booking due to unforeseen circumstances.

• In the event of cancellation by us, customers will be offered:

  • A full refund of the amount paid, OR

  • An alternative arrangement of equal or greater value.

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• We are not liable for any additional expenses incurred as a result of changes or cancellations, including but not limited to visa fees, travel insurance, or other travel arrangements.

• Refunds will only be issued to the original payment method.

• Processing times may vary depending on the payment provider.

• Non-refundable components, such as entrance fees, permits, and specific services, will not be refunded.

• We strongly recommend that all customers purchase comprehensive travel insurance covering cancellations, medical emergencies, personal belongings, and other potential risks.

• Customers are responsible for informing us of any special requirements (e.g., dietary needs, accessibility) at the time of booking.

• While we will do our best to accommodate special requests, they cannot be guaranteed.

• Dream Asia Holidays acts as an intermediary between customers and service providers (e.g., hotels, transport).

• We are not liable for any acts or omissions by third-party service providers.

• Customers are responsible for ensuring all travel documents (e.g., passports, visas) are valid and up-to-date.

• This policy is governed by the laws of Sri Lanka.